GLOBAL SCRUM GATHERING AUSTIN

FAQs

Where can I find my member code?

The code you will need to take advantage of the member discount is on your Scrum Alliance® dashboard. Note: To be eligible for the member discount code for the Gathering, you must maintain an active certification and be an active Scrum Alliance member.


I’m having issues registering, who do I contact?

Please contact support@scrumalliance.org with a detailed message about the issues you may be having. We will respond promptly.


My company will be paying for my registration fee, how do I register and obtain an invoice receipt?

Send an email to support@scrumalliance.org with your full name and confirmation number. Our Accounting team will pull together an invoice and send it over


How do I get an official invoice receipt?

Send an email to support@scrumalliance.org with your full name and confirmation number. Our Accounting team will pull together an invoice and send it over.


What is your cancellation/refund policy?

We really hope you’ll join us but understand that certain situations cannot be controlled. All cancellations must be received in writing or by email before April 22, 2019 to receive a full refund. Cancellations received after April 22, 2019 will be subject to a $100 administrative processing fee. No refund of any kind will be given for cancellation requests received after May 6, 2019. Austin promotion registration is non-transferable.

Scrum Alliance reserves the right to cancel the event or substitute speakers. In the unlikely event that the Scrum Alliance should have to cancel the Global Scrum Gathering℠ Austin 2019, attendees will be refunded for the amount paid to attend the events at the Gathering. Scrum Alliance is not responsible for any other attendee-related expenses, including hotel and travel.


I registered with a special promo. Can I give it to someone?

Sorry, Global Scrum Gathering℠ Austin 2019 special promo registrations are non-transferable.


I need to apply for a visa. Does Scrum Alliance offer a Letter of Invitation?

Scrum Alliance does not offer Letter of Invitations to attendees, so it’s up to you to obtain the necessary paperwork for your visa. Tip: if you do need a Letter of Invitation for your visa, you may use your registration papers and hotel confirmation. This has worked for past attendees.


I would like to sponsor a Gathering or another event. How do I go about this?

We love our sponsors and would be delighted to welcome you as one. We ask that sponsorship requests be submitted six months prior to the event date so we have ample time to review with our marketing and community team to ensure for a positive partnership for both parties. Please review the sponsorship page here.


I would like to volunteer for the next Gathering. How do I sign up?

We couldn’t do it without our wonderful volunteers. Volunteer spots are on a first come, first served basis.  More information will be available closer to the Gathering. In the meantime, visit our “Get Involved” page. Thanks for your interest!


Group Discounts

Scrum Alliance offers a 10% group discount for groups of three or more when they register together. Gathering your colleagues and friends!


#SGAUS19 Monday Mingle

Don’t miss this featured evening event on Monday, 20, 2019! Party with us as we take over a hot local spot. Enjoy drinks, food, entertainment and all the mingling you can handle.


Guest Tickets to Monday Mingle

At this time there will be no additional tickets sold for Monday Mingle.


I want to stay at the official hotel of the Global Scrum Gathering Austin 2019. How do I get a room?
We're excited to be working with the JW Marriott Austin for the Global Scrum Gathering℠ Austin 2019. Make your reservation here in order to take advantage of our negotiated contract rate. Click Here to book you room now!


I’d like to stay extra days at the hotel and am having issues. What's up?

To add additional nights, please contact the JW Marriott Austin directly to extend your stay. Please note availability and pricing may vary. Phone: (512) 474-4777.


How do I get to the JW Marriott Austin?

You can bus, take the subway, taxi/Uber/Lyft, or drive to the JW Marriott Austin. On the subway your exit will be the Downtown Station.  Please review the Hotel and Travel page for more information.


How do I get to the Gathering space?

Global Scrum Gathering℠ Austin 2019 takes place on Levels 2-4 of the JW Marriott Austin.


Is there a mobile app?

Yes! The mobile app will be available in May. We send a notification to registered attendees once it's ready. This year we will be moving to a completely digital program, make sure to download it early.


Will there be a Coaches Clinic®?

Yes! Our popular Coaches Clinic happens Monday - Wednesday during the Gathering. If you need help with specific challenges you’ve encountered on your Agile journey, this is your opportunity to speak one-on-one with an experienced Agile coach. We can help you find the right coach to discuss technical practices, organizational change, Scrum, Kanban, Agile coaching as a career, and many other topics. Make an appointment or just walk in. The Coaches Clinic is a service of the Certified Scrum Coach community.

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