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GLOBAL SCRUM GATHERING LONDON

FREQUENTLY ASKED QUESTIONS

Where can I find my member code?

The code you will need to take advantage of the member discount is on your dashboard. Note: In order to receive the member discount code for the Gathering, you must maintain an active certification and be an active Scrum Alliance® member.


I’m having issues registering, who do I contact?

Please contact support@scrumalliance.org with a detailed message about the issues you may be having. We will respond promptly.


My company will be paying for my registration fee, how do I register and obtain an invoice?

Send an email to support@scrumalliance.org and we will send you an email with all the instructions to register and obtain an invoice. 


How do I get an official invoice receipt?

Send an email to support@scrumalliance.org with your full name and confirmation number. Our Accounting team will pull together an invoice and send it over.


What is your cancellation/refund policy?

We really hope you’ll join us but understand that certain situations cannot be controlled. All cancellations must be received in writing or by email before Friday, September 14, 2018 to receive a full refund. Cancellations received after September 14, 2018 and before September 24, 2018 will be subject to a $100 administrative fee to process the registration cancellation. No refund of any kind will be given for cancellation requests received after September 24, 2018. Scrum Alliance reserves the right to cancel the event or substitute speakers. In the unlikely event that the Scrum Alliance should have to cancel Global Scrum Gathering SM London 2018, attendees will be refunded for the amount paid to attend the Gathering events. However, Scrum Alliance will not responsible for any other attendee-related expenses, including hotel and travel.


I registered with a special promo. Can I give it to someone?

Sorry, Global Scrum Gathering London 2018 special promo registrations are non-transferable.


I need to apply for a visa. Does Scrum Alliance offer a Letter of Invitation?

Scrum Alliance does not offer Letter of Invitations to attendees, so it’s up to you to obtain the necessary paperwork for your visa. Tip: if you do need a Letter of Invitation for your visa, you may use your registration papers and hotel confirmation. This has worked for past attendees.


I would like to sponsor a Gathering or another event. How do I go about this?

We love our sponsors and would be delighted to welcome you as one. We ask that sponsorship requests be submitted six months prior to the event date so we have ample time to review with our marketing and community team to ensure for a positive partnership for both parties. Please review the sponsorship page here.


I would like to volunteer for the next Gathering. How do I sign up?

We couldn’t do it without our wonderful volunteers. Volunteer spots are on a first come, first served basis, so we cannot guarantee a spot. If you are selected to volunteer, you will be contacted by the Volunteer Coordinator with more information on registration and logistics. Please complete the following form: https://goo.gl/forms/AZZoRWc4y1sagQ7D2.


Group Discounts

Scrum Alliance offers a 10% group discount for groups of 3 or more. Gather your colleagues and friends!


#SGLON18 Monday Mingle

Don't miss this Global Scrum Gathering feature event, 18:00 – 21:00 WET, 8 October 2018! Party with us as Monday Mingle takes over an iconic venue in London. Enjoy drinks, food, entertainment and all the mingling you can handle.


Guest Tickets to Monday Mingle

Attendees may purchase a Guest ticket to Monday Mingle for $100 USD. Purchase the ticket through the registration system. 


Are there special CSP® events scheduled during the Gathering week?

Yes, we will be hosting a CSP Retreat on Sunday, 7 October 2018. The fee is $50 USD.


I’d like to stay extra days at the hotel and am having issues, why?

To add additional nights, please contact the Aloft directly to extend your stay. Please note availability and pricing may vary. Phone: (44) (20) 3203 0700


How do I get to the ExCeL London?

You can fly, river bus, bus, take the DRL, or drive to the ExCeL London. On the DLR, your exit will be Prince Regent. Review the Hotel and Travel page for valuable information.


How do I get to the Gathering space?

Global Scrum Gathering SM London is located in the ICC Capital Suite at ExCeL London.


Is there a mobile app?

Yes! The mobile app will be available in late September. We will send a notification to registered attendees once it is ready.


Will there be a Coaches’ Clinic?

Yes! Our popular Coaches' Clinic happens 9:00 - 17:00 Monday - Wednesday during the Gathering. If you need help with specific challenges you’ve encountered on your Agile journey, this is your opportunity to speak one-on-one with an experienced Agile coach. We can help you find the right coach to discuss technical practices, organizational change, Scrum, Kanban, Agile coaching as a career, and many other topics. Make an appointment or just walk in. The Coaches’ Clinic is a service of the Certified Scrum Coach community and facilitated by Olaf Lewitz for #SGLON18.

Copyright © 2008-2018 SCRUM ALLIANCE®, Inc. All rights reserved.

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